Privacy Statement

We Respect your privacy

At Metro we respect your privacy and are committed to protecting it. Metro provides this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. We've structured our websites so that, in general, you can visit Metro on the Web without identifying yourself or revealing any personal information. We make this notice readily available on our home page and at the bottom of every Metro Web page.

Sites covered by this Privacy Statement

This Privacy Statement applies to owned websites and domains, and our wholly owned subsidiaries ("Metro websites.")

Links to non-Metro websites

The Metro websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Metro website. Metro does not control those sites or their privacy practices, which may differ from Metro's. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the Metro Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Metro; that sharing is governed by that third-party company's privacy policy.

Types of information we collect

This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

  • Personal Information
    is information that is associated with your name or personal identity. Metro uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Metro. We take seriously the trust you place in us. Metro will not sell, rent or lease your personal information to others.

    To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.>

  • Non-personal information
    is data about usage and service operation that is not associated with a specific personal identity. Metro collects and analyzes non-personal information to evaluate how visitors use the Metro websites.

    Non-personal data we collect may include the pages visited on the Metro website, unique URLs visited within, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies. Web pages use cookies, Web beacons and other technologies for data analysis and personalization services. Metro also places ads on other websites that may use cookies.

How we use your information

Metro uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some Metro website. Occasionally we may also use your information to contact you for market research regarding Metro products or services.

In order to offer you a more consistent and personalized experience in your interactions with Metro, information collected through one Metro service may be combined with information obtained through other Metro services.

Metro is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Our privacy practices are designed to provide protection for your personal information, all over the world. We may share your personal information within Metro and transfer it to countries in the world where we do business. Some countries may provide less legal protection for your information. In such countries Metro will still handle information in the manner we describe here.

Non-personal data is aggregated for reporting about Metro website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

Who we share your information with

Metro will not sell, rent or lease your personal information to others. Metro will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Metro shares customer information across companies working on our behalf and Metro-owned business entities, but only as described above in "How we use your information."

Metro will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of Metro or its subsidiaries; or (iv) to protect the personal safety of Metro employees and third parties on Metro property.

Circumstances may arise where, whether for strategic or other business reasons, Metro decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is Metro’s practice to seek appropriate protection for information in these types of transactions.

Your choices

Metro gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Metro-wide marketing communications. Metro-wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of Metro-wide communications by postal mail, e-mail and telephone.

Your privacy preferences and opting out
Non-subscription services

Metro will not use your personal information for a different purpose than the one stated when you provided your data. Examples of unrelated uses include sending communications about special offers, product information, and marketing messages. You can, however, choose to receive these types of non-subscription communications by following the instructions below.


Please specify your privacy preferences by writing to the Metro Headquarters - be sure to provide your name, e-mail and postal address in all correspondence.

Subscription services

To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, software updates, etc.), use any of the following methods:

  • Select the e-mail "opt-out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication

  • Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions

  • Write to the Metro Headquarters - be sure to provide your name, e-mail and postal address, and relevant information about your Metro subscriptions and registrations

Access to and accuracy of your information

Metro strives to keep your personal information accurate. We have implemented management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of Metro's websites may limit access to specific individuals through the use of passwords and other personal identifiers.

The most effective way to view and change your personal information is to return to the Web page where you originally submitted your data and follow the instructions on that Web page.

Changes to this Statement

If there are updates to the terms of Metro's Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, Metro will provide notification to affected customers.

Contacting us

We value your opinions. If you have comments or questions about our privacy policy, please send them to us at the following address:

B./h. S.T. Workshop,
Gondal Road,
RAJKOT – 360 004

A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web. For example, & are the URL for Metro's INDIA home page.

An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.