News & Events

METRO gives customer service paramount importance. Our personnel treat customers with politeness, courtesy and respect at every interaction. Sometimes, mitigating circumstances, like systems downtime, policy-related issues and compliance-related concerns, or reasons beyond our control may compel us to convey decisions that may not be to your entire satisfaction. These are, however, only the exception and not the rule.

The rule is to provide agreeable solutions, and that too at the first interaction itself; and the compliments we receive from satisfied customers – through our website, by phone, by e-mail and by letter - while indeed very heartening, serve to inch the bar higher. However, customers resorting to provocative and unparliamentary language or rude and disruptive behavior stretch tolerance, cause distress and impact on morale and efficiency. This can lead to a compromise in the level of service received by other customers and is therefore untenable.

Therefore, despite the acknowledged primacy that a customer in the service industry commands, we must inform you with the greatest reluctance and deepest regret that henceforth, customers found to be offensive in their interaction with us will be required at the last resort to close all their relationships with METRO. Customers not maintaining the credit terms and clear account balance will be blocked all future credits and services and finance charges will apply as per Standard terms of business.

Starting from 1st of February 2011, Metro Group of Companies applies the ICC-Incoterms® 2010. And also there are major changes in Standard terms & conditions of Sales & Service Contract(s). Customers are requested to kindly get the latest copy of the same from our concerned sales departments.

There have been changes in our policy of Goods Transit Insurance & its claim settlements. Please download the attached files for the Goods Transit Insurance Policy Changes, we request you to kindly read carefully and keep them with you for future reference.

1. Claims Procedure & Policy Download Here

2. Damage Claim Form Download Here

Customers not maintaining the credit terms and clear account balance will be blocked all future credits and services and finance charges will apply as per Standard terms of business.

METRO ELECTRIC COMPANY, a subsidiary of METRO Group, has been awarded the International Arch of Europe Award for Quality and Technology in Gold Category in Frankfurt, 2012 for showing commitment to Total Quality Management, exemplary leadership and technology and innovation. Please download the Press Release Here. We strive to constantly surpass the quality standards set by us and build a better tomorrow.

We will be present at Booth No. 2Z025 & 2Z027, Hall No. 2 in IIJS – 2015, from 6 - 10 July, 2015 held at NSE Grounds, MUMBAI. Special features will be new products and technologies on display. For more information pleaseClick here